Warranty/ Refunds and return policy:
All products are subject to the manufacturers warranties and as such WatersportDirect will honour such warranties. The Provider will not be liable for any damage arising from abuse or misuse of the product.
Prior to returning faulty products the User will contact WatersportDirect within 2 days of the date of delivery and give written notice of the complaint or claim. Any claim or complaint for which WatersportDirect has not received written notice within 2 days from delivery shall become forfeited and prescribed.
All products should be returned in their original color, packaging and condition. The manufacturer or its official distributing agent will at their sole discretion determine if the repair or replacement can be honoured under the terms of the warranty. Their decision is final and no correspondence will be entered into.
The User will be responsible for shipping or delivery charges on all items returned. Regrettably we do not refund any costs on postage or courier fees. WatersportDirect will only cover the cost of returning the product to you if the manufacturer or its official distributing agent determined that the fault can be remedied and honoured under the terms of the warranty, else the cost for the return of the product back to you will be for your account.
In no case will any liability of WatersportDirect exceed the purchase price.
WatersportDirect do not refund for incorrect choice or unwanted purchases. Please consider your decisions carefully when using the Website. All orders placed on this Website is binding and subject to the Terms and conditions of use and may not be cancelled.
If it is agreed by WatersportDirect to take back a wrong or unwanted product order, it will only be done if returned within 7 days of delivery, in original packaging and condition. A restocking fee of 30% will be charged. Shipping and delivery fees are non-refundable. All costs associated with the return of the goods are the responsibility of the User.
All items are subject to availability, if on receipt of your order the items you have ordered are not available in stock, WatersportDirect will inform you as soon as possible and you may request to cancel or amend the order or put it on back-order. Should you cancel the order, WatersportDirect will refund you.
Prices listed on this site are not guaranteed and can change without notice, the Provider may, in its sole discretion decline any or all orders placed on this site where prices are not accurate at the time of a Provider price update or change or User order.
When it is agreed to cancel an order already paid for, it will entitle the User to elect a credit on his account or a refund. In the case of a refund for EFT payments, funds may only reflect in your account a couple of days after the refund is processed by WatersportDirect. In the case of a credit card purchase it may take up to 10days to reflect back in your account – this is beyond our control.